Knowledge Base PortalWe offer SMS services natively in our Aratis PBX.
To help clients comply with 10DLC and TCPA regulatory requirements when enabling SMS on your cloud PBX service, your business online privacy policy must include clear language about SMS communications. Here's an example of compliant wording you can add (or adapt) to a dedicated section, such as "SMS/Text Messaging" or "Communications":
Privacy Policy Template:
This Privacy Policy explains how we collect, use, and protect your personal information, including in connection with any SMS/text messaging services we provide.
Information We Collect
We may collect personal information such as your name, email address, phone number, and other details when you interact with us (e.g., via forms, inquiries, or opt-ins for communications).
How We Use Your Information
We use your information to provide services, respond to inquiries, send notifications, updates, or other communications (including SMS/text messages if you opt in), and improve our offerings.
Information Sharing
We do not sell, rent, or share your personal information with third parties for marketing or promotional purposes.
SMS/Text Messaging Specifics
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.
Your Rights
You may opt out of SMS communications at any time by replying "STOP" to any message. For questions, contact us at [phone/email].
Changes to This Policy
We may update this policy; changes will be posted here.