Knowledge Base PortalPlease Submit the following information to our support team.
New Port Request
What country is this for?
_______________________________________
What is the telephone number?
_______________________________________
Account Information
This information must match what's on the carrier's Custom Service Record (CSR)
End User Name (Business Name)
_______________________________________
Authorized Person's Name (Billing Contact)
_______________________________________
Billing Telephone Number (BTN)
The BTN must be correct since it is used to request a customer service record (CSR) from the carrier.
_______________________________________
Account Number
_______________________________________
Full/Partial
A Full port means that all numbers on the account are being ported to TELNYX.
A Partial port means that not all numbers on the account will be ported to TELNYX. Some will remain with the existing carrier
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Full port ______
- Partial Port ______
Serviced Address
The physical location of the phone number listed on the CSR. In most cases if is not the same as the billing address. If you phone numbers are located at different serviced addresses, they should be part of separate port request.
Address
_______________________________________
Address2
_______________________________________
City/Locality State Zip Code Country
___________________ _____ ________ _______
Required Documents
Most Recent Bill Copy/Invoice From Current Carrier
Please do not use special characters [# $ % & @ etc] in file names.
(attach file)
LOA
(Download LOA template). LOAs must have a legible signature.
Please do not use special characters [# $ % & @ etc] in file names.
(attach file)
Additional Details
When do you want his to activate? (Request FOC Date)
Dates and times are not guaranteed. Telnyx will make its best effort to accommodate your request.
Earliest available date, we will let you know the date when we confirm it with the current carrier.
_______________________________________
Specified date
_______________________________________
Comments
_______________________________________